How can I reset Microsoft Authenticator?
When users change or update their devices, they will need to install the Microsoft Authenticator app on the new device and reset their portal Authenticator method by following the steps below.
Users with the appropriate authorisation can reset their – or another user’s – Authenticator method in two different ways:
Navigate to the Users page, look up the relevant user’s account, click on the three dots icon - … - and then select Device Authentication Reset.
Navigate to the User Settings page (accessed by clicking on the initials in the top corner of the Dashboard for your own account or via the Users page for someone else’s).
To perform the reset, you then need to go to Security, scroll down to Manage Device Authenticator and select Reset:
This will trigger a pop-up window asking you to confirm you want to proceed with this action.
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